If we are unable to recover your data, there is no recovery charge on standard services.
* The following exceptions may apply and will be assessed before you send the media to us-
- Tapes, RAID arrays and any hard disk drive that has been opened or recovery has been attempted by another data recovery or IT company.
- File deletion, overwrites and circumstances where the data may not still exist or may not have existed.
- For our fast-track service an additional fee applies even if the data is deemed unrecoverable.